8. All prices are exclusive of any applicable value added tax which the Client shall be additionally liable to pay, together with all taxes, duties and other government charges payable in respect of the Services.
9. Fees will be invoiced and payable in accordance with the Schedule set out in the Fee Estimate or, in the absence of a specified Schedule, 50% of the Estimated Fees will be invoiced in advance for immediate payment on receipt. All deposit invoices for Estimated Fees are non-refundable. Thereafter the Company will issue invoices monthly, or at the end of each stage of the Services, which are payable strictly within 30 days of the date of invoice. All recurring ‘retained’ or support services are payable 30 days in advance and are subject to a minimum cancellation or notice period of 30 days.
Managed hosting fees and cancellation are subject to the following provisions:
9.1 all shared hosting agreements whereby the Client has a website/s or application/s hosted on a shared web server will be subject to a minimum of 30 days cancellation, served in writing to [email protected]
9.2 all dedicated hosting agreements whereby the Client has a website/s or application/s hosted on a web server dedicated wholely to their usage, will be subject to a minimum of 90 days cancellation, served in writing to [email protected]
9.3 all shared and dedicated hosting agreements are provided in partnership with Amazon Web Services and WP Engine.
9.4 ‘unmetered’ bandwidth means that bandwidth on a shared or dedicated virtual hosting account is not measured. This does not preclude the use of spot checks on bandwidth usage at any time within the hosting agreement. Unmetered bandwidth is governed by our fair use policy as defined in point 9.5.
9.5. ‘fair usage’ governs our fair use policy. Fair usage implies that any single virtual host operating on HUB hosting infrastructure, unmetered or metered, will not use considerable amounts of ingress or egress bandwidth to such an extent that it limits or detracts from other users on the infrastructure in terms of transfer speeds, download volumes or other related metrics. Considerable amounts of bandwidth is defined as above and beyond 50Gb of transfer in any one calendar month.
Read more in our Acceptable Use Policy here
10. If the Client fails to make payment by the due date, or a formal payment dispute is lodged, then the Company shall be entitled to:
10.1 cancel the Contract or suspend any further services to the Client, including managed hosting and support;
10.2 appropriate any payment made by the Client to such of the services as the Company may think fit;
10.3 charge the Client interest (both before and after judgment) on the amount unpaid at the rate of five percent per annum above the Base Lending rate from time to time until payment in full is made (a part of the month being treated as a full month for the purpose of calculating interest.